Elegant Türkiye-Themed Mug Design - Celebrate Culture and Style
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Elegant Türkiye-Themed Mug Design - Celebrate Culture and Style
Return & Refund Policy
Overview
We at Vatansever Store want you to be completely satisfied with your purchase. This policy outlines how we handle returns, exchanges, and refunds for our print-on-demand products.
Return Eligibility
To be eligible for a return, your item must:
- Be within 14 days of delivery
- Be unused and unworn
- Have original tags attached
- Be in original packaging
- Include proof of purchase
Non-Returnable Items
- Customized/personalized items
- Print-on-demand items with custom designs
- Sale items
- Gift cards
- Personal care items
Return Process
- Initiate your return through your Shopify order account
- Pack the item securely in its original packaging
- Ship to our return address in Germany
- Provide tracking information via email
Damages and Defects
For damaged or defective items:
- Contact us within 14 days of delivery
- Provide clear photos of the damage/defect
- Include your order number
- We will cover return shipping for damaged/defective items
European Union Rights
For EU customers:
- 14-day cooling-off period applies
- Right to cancel without justification
- Standard return conditions apply
Refund Process
Once we receive your return:
- Inspection within 2 business days
- Refund processed within 10 business days
- Original payment method will be refunded
- Shipping costs refunded only for damaged/defective items
Contact Us
For any questions about returns or refunds:
Contact us. We’re here to help!
Address: Zum Karrenbusch 5, 44536 Lünen, Germany
Last updated: [29.01.2025]
This policy complies with EU Directive 2011/83 on consumer rights and German e-commerce regulations.
PRODUCT DETAILS
This beautifully crafted Türkiye-themed ceramic mug combines elegance and cultural pride in one design. Perfect for coffee, tea, or any hot beverage, it showcases intricate Turkish-inspired motifs that make every sip feel special. Whether for your morning boost or evening relaxation, this mug reflects your love for Türkiye.
- Inspired by Turkish Culture 🇹🇷
- Premium Ceramic Quality - Glossy and durable
- Microwave and Dishwasher Safe 🧼
- 11 oz Capacity - Ideal for your favorite drinks
Treat yourself to this unique mug or gift it to someone special as a meaningful reminder of Turkey's beauty and heritage. 🌟
REVIEWS
SHIPPING & RETURNS
Shipping Policy
| Shipping Information | Details |
|---|---|
| Free Shipping Countries | We offer free shipping to 40 countries, including Europe: Åland, Albania, Andorra, Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican Oceania: Australia, New Zealand North America: Brazil, Canada, United States, |
| Production Location | Products are manufactured and shipped from the country where the order is placed, eliminating customs fees. |
| Shipping Time | Please allow 1-2 business days for production and 3-4 business days for delivery. On average, delivery takes about 4-6 working days in total after receipt of the order |
Return Policy
| Policy Item | Description |
|---|---|
| Returns | Yes, you may return or exchange your order within 14 days of receiving it. However, please note that you will be responsible for covering the return shipping costs. Our return address is located in Germany, so if you are ordering from outside Germany, you will also be responsible for covering any additional international shipping expenses. To initiate a return, simply start the return process through your Shopify order account. If your item arrives damaged or defective, please contact us within 14 days of receiving your order with photos of the issue so we can assist you promptly. |
| Customer Responsibility | Please review product details carefully before ordering. If you choose to return an item, you will be responsible for return shipping costs. |
| Defective Items | If you receive a defective item, please contact us immediately. We will arrange a replacement or full refund, including shipping costs. |
| Contact Information | For any issues or queries, please contact us at Contact us. We’re here to help! |
By placing an order on vatansever.store, you agree to these shipping and return policies. We reserve the right to modify these terms at any time, so please review them frequently.
