Return & Refund Policy
Return & Refund Policy
Overview
We at Vatansever Store want you to be completely satisfied with your purchase. This policy outlines how we handle returns, exchanges, and refunds for our print-on-demand products.
Return Window: 14 days from the delivery date for all eligible products.
Return Eligibility
To be eligible for a return, your item must:
- Be within 14 days of delivery
- Be unused and unworn
- Have original tags attached
- Be in original packaging
- Include proof of purchase
Non-Returnable Items
- Customized/personalized items
- Print-on-demand items with custom designs
- Sale items
- Gift cards
- Personal care items
Return Process
- Initiate your return through your Shopify order account
- Pack the item securely in its original packaging
- Ship to our return address in Germany
- Provide tracking information via email
Shipping Costs: Customers are responsible for return shipping costs. International returns may incur additional shipping expenses.
Damages and Defects
For damaged or defective items:
- Contact us within 14 days of delivery
- Provide clear photos of the damage/defect
- Include your order number
- We will cover return shipping for damaged/defective items
European Union Rights
For EU customers:
- 14-day cooling-off period applies
- Right to cancel without justification
- Standard return conditions apply
Refund Process
Once we receive your return:
- Inspection within 2 business days
- Refund processed within 10 business days
- Original payment method will be refunded
- Shipping costs refunded only for damaged/defective items
Contact Us
For any questions about returns or refunds:
Contact us. We’re here to help!
Address: Zum Karrenbusch 5, 44536 Lünen, Germany
Last updated: [29.01.2025]
This policy complies with EU Directive 2011/83 on consumer rights and German e-commerce regulations.
