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Gift Idea Istanbul 34 Mug – Celestial Floral Design for Coffee Enthusiasts

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Regular price 22,95 € | Save -22,95 € (Liquid error (sections/product-template line 224): divided by 0% off)
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Gift Idea Istanbul 34 Mug – Celestial Floral Design for Coffee Enthusiasts

Return & Refund Policy

Overview

We at Vatansever Store want you to be completely satisfied with your purchase. This policy outlines how we handle returns, exchanges, and refunds for our print-on-demand products.

Return Window: 14 days from the delivery date for all eligible products.

Return Eligibility

To be eligible for a return, your item must:

  • Be within 14 days of delivery
  • Be unused and unworn
  • Have original tags attached
  • Be in original packaging
  • Include proof of purchase

Non-Returnable Items

  • Customized/personalized items
  • Print-on-demand items with custom designs
  • Sale items
  • Gift cards
  • Personal care items

Return Process

  1. Initiate your return through your Shopify order account
  2. Pack the item securely in its original packaging
  3. Ship to our return address in Germany
  4. Provide tracking information via email
Shipping Costs: Customers are responsible for return shipping costs. International returns may incur additional shipping expenses.

Damages and Defects

For damaged or defective items:

  • Contact us within 14 days of delivery
  • Provide clear photos of the damage/defect
  • Include your order number
  • We will cover return shipping for damaged/defective items

European Union Rights

For EU customers:

  • 14-day cooling-off period applies
  • Right to cancel without justification
  • Standard return conditions apply

Refund Process

Once we receive your return:

  • Inspection within 2 business days
  • Refund processed within 10 business days
  • Original payment method will be refunded
  • Shipping costs refunded only for damaged/defective items

Contact Us

For any questions about returns or refunds:

Contact us. We’re here to help!

Address: Zum Karrenbusch 5, 44536 Lünen, Germany

Last updated: [29.01.2025]

This policy complies with EU Directive 2011/83 on consumer rights and German e-commerce regulations.

PRODUCT DETAILS

Infuse your mornings with cosmic charm and the vibrant energy of Istanbul through the Istanbul 34 Mug. Adorned with a dreamy galaxy-inspired "34" wrapped in delicate floral accents, this mug radiates elegance and creativity.

  • High-Quality Ceramic: 11oz mug with a glossy, fade-resistant finish.
  • Artistic Design: A perfect blend of Istanbul's cultural pride and celestial beauty.
  • Microwave & Dishwasher Safe: Built for daily use and easy care.
  • Ideal for Gifting: A thoughtful gift for Istanbul lovers and dreamers.

Enjoy your favorite hot beverage and let this enchanting design inspire your day. 🌌🌸☕

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SHIPPING & RETURNS

Shipping Policy

Shipping Information Details
Free Shipping Countries We offer free shipping to 40 countries, including Europe: Åland, Albania, Andorra, Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican Oceania: Australia, New Zealand North America: Brazil, Canada, United States,
Production Location Products are manufactured and shipped from the country where the order is placed, eliminating customs fees.
Shipping Time Please allow 1-2 business days for production and 3-4 business days for delivery. On average, delivery takes about 4-6 working days in total after receipt of the order

Return Policy

Policy Item Description
Returns Yes, you may return or exchange your order within 14 days of receiving it. However, please note that you will be responsible for covering the return shipping costs. Our return address is located in Germany, so if you are ordering from outside Germany, you will also be responsible for covering any additional international shipping expenses. To initiate a return, simply start the return process through your Shopify order account. If your item arrives damaged or defective, please contact us within 14 days of receiving your order with photos of the issue so we can assist you promptly.
Customer Responsibility Please review product details carefully before ordering. If you choose to return an item, you will be responsible for return shipping costs.
Defective Items If you receive a defective item, please contact us immediately. We will arrange a replacement or full refund, including shipping costs.
Contact Information For any issues or queries, please contact us at Contact us. We’re here to help!

By placing an order on vatansever.store, you agree to these shipping and return policies. We reserve the right to modify these terms at any time, so please review them frequently.

CUSTOM TAB

FAQ's

Do you ship internationally?

Yes, we ship to more than 40 countries worldwide! Otherwise you will see the correct shipping costs displayed at the checkout process

• Åland
• Albania
• Andorra
• Australia
• Austria
• Belgium
• Bulgaria
• Brazil
• Canada
• Canary Islands
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Gibraltar
• Greece
• Guernsey
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• New Zealand
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• San Marino
• Sweden
• Slovakia
• Slovenia
• Spain
• Hungary
• Vatican
• USA
• United Kingdom

How long does shipping take?

A: Shipping times vary depending on your location:

  • Europe: 4–6 business days
  • Turkey: 4–8 business days
  • USA/Canada: 4–6 business days


Please note that these are estimates and may vary due to postal delays.

How much does shipping cost?

We offer free shipping in more than 40 countries. Otherwise, the actual shipping costs will be displayed during the checkout process.

Will I have to pay customs fees?

A: In most cases, you won’t have to pay customs fees because our products are usually shipped from local fulfillment centers close to your region. However, if your order is shipped internationally or from a location outside your country, customs fees or import duties may apply. These charges are not included in our prices and are the responsibility of the customer.

Can I return or exchange my order?

A: Yes, you may return or exchange your order within 14 days of receiving it. However, please note that you will be responsible for covering the return shipping costs. Our return address is located in Germany, so if you are ordering from outside Germany, you will also be responsible for covering any additional international shipping expenses. To initiate a return, simply start the return process through your Shopify order account. If your item arrives damaged or defective, please contact us within 14 days of receiving your order with photos of the issue so we can assist you promptly. This policy helps us minimize waste and environmental impact.

What happens if my order is damaged?

A: If your product arrives damaged, we will replace it free of charge. Simply reach out to us with your order number and photos of the damaged item. Here is our contact email: info@vatansever.store

Who pays for return shipping?

A: If a return is approved due to a defect or error on our part, we will cover the return shipping costs. For all other cases, the customer is responsible for return shipping

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package online.

Can I cancel or change my order after placing it?

Orders can only be changed or canceled within the first 24 hours after placement. Please contact us as soon as possible if you need to make changes.

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